Shipping policy

Shipping Policy

We aim to process and deliver your jewellery as quickly and safely as possible.

Processing Times

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been dispatched, you will receive a confirmation email with tracking details.

Shipping Times

Estimated delivery times:

UK: 2–5 business days
International: 5–10 business days

Please note that shipping times are estimates and may vary due to factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping on orders over £50 (if applicable).

International Shipping

We ship worldwide. However:

Customers are responsible for any customs fees, duties, or taxes imposed by their country
We are not responsible for delays caused by customs

Order Tracking

Once your order has been shipped, you will receive a tracking number so you can follow your delivery.

Lost or Delayed Orders

If your order has not arrived within the estimated timeframe, please contact us and we will assist you.

We are not responsible for delays caused by:

Postal service disruptions
Customs processing
Incorrect shipping information provided at checkout

Incorrect Addresses

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging, and we will resolve the issue as quickly as possible.